Returns & Refunds
It’s important to us that you’re happy with your Shingyo purchase. If you’re not totally satisfied you can return it within 30 days. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging.
You can return any product, as long as it’s in re-saleable condition. No questions asked and no reasons needed.
It is required to submit your return announcement by e-mail
Simply contact us by email to info[@]shingyo.co.uk quoting your order number, date of purchase and stating how you wish to return the product.
Post the item back to us. Please note that Shingyo do not offer pre-paid postal returns. You have to pay for the return shipping unless:
We’ll refund your return costs on items sold, up to our standard delivery option cost, if:
- you received an incorrect item, or
- you received a damaged item
Return delivery address:
Att: Shingyo Returns
2983 GS Ridderkerk
(Please ensure you get insurance cover for the full value of the product as we will not be liable for any loss or damage in transit)
Returns & Refunds personalised orders
As your bags are made using your personalisation, it is therefore specific to you and cannot be exchanged or returned. If you are unhappy with the gift, please contact customer service and we will look into a fitting solution.