FAQ

Orders from Shingyo.co.uk can be paid for in different ways, both directly and indirectly. The difference is that with a direct payment the bags are sent immediately. With an indirect payment, the bags are sent only once the payment has been received.

Paypal

What is PayPal?
Using PayPal you can pay with your own account as well as with your credit card. You must have a payment account with PayPal to do so.

Advantages PayPal:

• PayPal guarantees a 100% secure verification using very advanced techniques.
• PayPal’s solid “proprietary risk models” protect your credit card payments by monitoring unusual activity.
• PayPal’s technology evaluates transactions based on a hundred variables in order to intercept fraudulent transactions immediately.
• PayPal’s unique and patented methods for credit card verification give PayPal users addition security.
• PayPal uses powerful encryption methods to encode and protect your information.

Bank transfer

The idea is simple: the buyer transfers money to the seller’s account.

As a buyer, what do I need to be able make a transfer?
A bank account and the ability to make transfers (electronically or manually). After placing your order, you will receive an email containing payment information within a few minutes. Once the payment has been received, your order will be produced and sent.

What does a payment transfer cost?
The costs of a payment transfer varies per bank, but in most cases can be made free of charge.

Credit card payment

The credit card payment method is a payment option whereby the buyer gives permission for money to be debited from their account through the credit card company. To perform such a transaction, verification of the cardholder must first take place. This verification is performed by Paymill on behalf of Organzabagswholesale.co.uk.

As a buyer, what do I need to be able to pay with a credit card?
Naturally, you need a valid credit card.

What does a credit card payment cost?
A credit card payment carries no extra transaction costs.

How does Paymill handle your credit card payment?
If you select this payment method from the Shingyo site, you will automatically go to the payments page of Paymill. Here you can enter your credit card and verification numbers. Paymill verifies your credit card, after which the amount will be debited through your credit card company.

After we have dispatched the bags, will will send you the invoice of the order by e-mail. For orders received by 12 am, you’ll receive the invoice the same day since the bags will be dispatched the same day, except for weekends. Do check your spam/junk mail folder to make sure the email has not been sent there.

Just a quick update to inform you what buying from Shingyo will mean with the new Brexit rules regarding VAT!

Since we are a Dutch company you are importing from The Netherlands.

But no worries, all required documents are automatically generated by us to make things easy. Also we are sending under the delivered duty paid condition, so we’ll pay the custom duties for you!

How can you order the bags from our website?

Find a bag and follow the steps indicated to order the bags. Once you have gone through all the steps, your bagst will automatically be placed in your shopping cart. After entering your personal details including the correct delivery address and date, you will reach the payment screen. Here you can select a payment method and complete the transaction. The order is then complete and a confirmation email will be sent to the email address you registered with. Sensitive data traffic between our customers and web services, such as login, registration or checkout, always happens encrypted via secure protocols.

If you have not received a confirmation email within half an hour you can contact the helpdesk. Do check your spam/junk mail folder to make sure the email has not been sent there.

It is important that you read the confirmation email carefully. It contains the information you have sent to Shingyo.co.uk The order will be processed according to this information, so it must be exact. Should any of the information be incorrect, please contact our helpdesk immediately.

If an order must be changed or cancelled, you can do so by contacting the helpdesk. Cancellation can only take place when a bag has not yet been processed. You can reach the helpdesk via telephone, fax, email or chat. The contact page contains information about how to reach Shingyo.co.uk. Should you have any questions about ordering great pouches from Shingyo.co.uk, or if you have any other questions, you can click on the contact page to see how you can get in touch with us.

All bags  of Shingyo.co.uk are sent with reliable and professional partners like Fedex. Via email you will be updated on your order status.

We offer free shipping on all orders on our website.

Should you have any questions about delivery options with Shingyo.co.uk , or if you have any other questions, you can click on the contact page to see how you can get in touch with us.

If you place your order with us before 12am, we will start processing it on the same day. Delivery generally takes 4 – 5 working days if the delivery address is in mainland Great Britain. Certain more remote areas may require additional delivery time.

It’s important to us that you’re happy with your Shingyo purchase. If you’re not totally satisfied, you can return it within 30 days. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging.

You can return any product, as long as it’s in re-saleable condition. No questions asked and no reasons needed.

It is required to submit your return announcement by e-mail

Simply contact us by email to info[@]shingyo.co.uk quoting your order number, date of purchase and stating how you wish to return the product.

Post the item back to us. Please note that Shingyo do not offer pre-paid postal returns. You have to pay for the return shipping unless:

We’ll refund your return costs on items sold, up to our standard delivery option cost, if:

you received an incorrect item, or

you received a damaged item

Return delivery  address:

VASCO-fulfilment

Att: Shingyo Returns

Ringdijk 378

2983 GS Ridderkerk

The Netherlands

(Please ensure you get insurance cover for the full value of the product as we will not be liable for any loss or damage in transit)

Returns & Refunds personalised orders

As your bags are made using your personalization, it is therefore specific to you and cannot be exchanged or returned. If you are unhappy with the gift, please contact customer service and we will look into a fitting solution.